Privacy policy
The Boring (But Important) Stuff
Yeah, we know — policies aren’t spicy. But they’re part of the recipe.
Here’s the fine print, written by people who actually read it (so you don’t have to).
Shipping Policy — How Your Heat Gets Home
We ship every order through Sendle, because they’ve got the trucks and we’ve got the jars.
Orders are packed within 2–3 business days, and you’ll get a tracking number once it’s out in the wild.
Right now, we’re shipping Australia-wide only — no international orders (yet). We’ll get there once the chili empire expands.
If your order’s gone walkabout for too long, shoot us an email at info@fredsalchemy.com and we’ll track it down faster than Damo chases a new recipe.
Returns & Refunds — The Bit Nobody Wants to Read
Look, we want you to love your order. If something’s wrong — broken jar, missing product, or you accidentally ordered 12 instead of 2 (it happens) — email us within 7 days and we’ll make it right.
We can’t take back opened jars (food safety and all that), but if it’s damaged or missing we’ll sort it out with a refund or replacement.
You cover return postage unless we stuffed up — fair’s fair.
Privacy Policy — We Guard Secrets Better Than Grandma’s Recipes
We only collect what we need: your name, address, and payment info so we can send you chilli oil and updates (if you’ve subscribed).
We don’t sell your data, and we don’t share it. Ever.
Shopify handles the secure checkout side of things, and they’re good at it.
If you’ve got privacy concerns or want to know what info we’ve got, send us a note at info@fredsalchemy.com — we’ll sort it out, no questions asked (well, maybe one or two to confirm it’s you).
Terms of Service — The Legal Bit We Rewrote in English
When you shop with Fred’s Alchemy, you’re agreeing not to resell our products, claim our chilli oil cured your hangover (even if it probably did), or do anything that would make our lawyers twitch.
Everything you see here — text, photos, recipes, vibes — belongs to us. Don’t nick it.
Use our products responsibly — ideally on food, not exes.
And if we update our terms, we’ll let you know here.
Contact — Slide Into Our Inbox
Questions? Compliments? Want to send us your egg-on-toast masterpiece?
We’d love that.
📬 Email: info@fredsalchemy.com
We’ll get back to you faster than you can say “pass the spoon.”